Terms of service

Merchant Name: LLC "BabyCo"
Identification Code: 405706883
Legal Address: Georgia, Tbilisi, Saburtalo District, Iosebidze Street, N49 (Dist. 17/1); Kutaisi Street (former Shchortsov), N3
Email: info@babyco.ge
Phone Number: 577 30 56 76

MERCHANT'S OBLIGATIONS

• The merchant is obligated to provide the customer with goods in accordance with the conditions stipulated in the contract.

• Goods are considered to comply with the conditions stipulated in the contract if they match the description provided by the merchant to the customer and have the same properties as the sample of goods presented by the merchant to the customer.

• In the absence of a description provided by the merchant to the customer, goods are considered to comply with the conditions stipulated in the contract if they are suitable for the purpose for which the customer informed the merchant at the time of contract conclusion, and the merchant agreed to this purpose.

STATUTORY WARRANTY

• If goods are found to be defective, the customer has the right to request the merchant to remedy the defect (repair or replace the goods free of charge, or reduce the price) or withdraw from the contract.

• Repair and replacement of goods are the customer's primary rights. The customer has the right to request free repair or replacement of goods from the merchant, except in cases where this is impossible due to the nature of the goods or would require disproportionate or unreasonably large expenses.

• Goods must be repaired or replaced within a reasonable timeframe (replacement - no later than 10 calendar days from discovery of the defect, and standard repair - no later than 30 calendar days from discovery of the defect), in such a manner that does not create significant inconvenience to the customer, taking into account the nature of the goods and the purpose for which the customer purchased them.

• Free repair or replacement of goods means that the merchant bears all costs (including postage, labor, and materials expenses) necessary to ensure that the goods comply with the conditions stipulated in the contract.

• The customer has the right to request a price reduction or withdraw from the contract if one of the following conditions exists:

• Repair or replacement of the goods is impossible
• The merchant has not repaired or replaced the goods within a reasonable timeframe, and the customer has lost interest in contract performance
• Repair or replacement of the goods by the merchant would create significant inconvenience to the customer

• In case of withdrawal from the contract, the customer has the right to request compensation for damages caused by the merchant's failure to perform the contract in accordance with the legislation of Georgia.

• The customer does not have the right to withdraw from the contract if the defect in the goods is insignificant.

• The customer has the right to exercise the aforementioned rights if a defect in the goods is discovered within 2 years from the transfer of the goods to the customer.

• If the customer discovers a defect in the goods within 6 months from receipt of the goods into their possession, it is presumed, unless proven otherwise, that the defect existed at the time of delivery of the goods, insofar as this is possible based on the nature of the goods or the nature of the defect. In this case, the burden of proof lies with the merchant. If the customer discovers a defect in the goods after 6 months from receipt of the goods into their possession, the burden of proof that the defect existed at the time of delivery lies with the customer.

ORDER RECEIPT

1.1 The customer can purchase items on the merchant's website by placing an order, after which the customer proceeds to the payment section, enters bank details, and completes the payment.

1.2 From the moment of payment, the merchant ensures processing of the customer's order. The delivery time for the item to the customer for each order is determined by the time offered by courier companies available on the website and selected by the customer.

• An order is considered completed upon delivery of the item to the customer.

• In the event of impossibility of delivering the item to the customer, the order will be cancelled and the customer will receive a refund of the amount they paid.

• The customer is obligated to inspect the order upon receipt and confirm in writing that the item has no visible defects.

• The merchant is obligated, upon request, to provide the customer with all documents related to the order.

DELIVERY COSTS

• For each order, the cost is determined by the tariffs set by courier companies available on the website and selected by the customer.

UNCONDITIONAL RETURN POLICY

• The customer has the right to refuse a distance contract and/or a contract concluded outside the merchant's premises without stating any reason within 14 calendar days.

• This period is calculated as follows:

• For service contracts - from the conclusion of the contract
• For goods purchase contracts - from the receipt of the goods by the customer or a third party designated by the customer (other than the carrier)
• For partial delivery of goods by the customer - from receipt of the last item by the customer or a third party designated by the customer (other than the carrier)
• For regular (periodic) delivery contracts - from the first receipt of the item by the customer or a third party designated by the customer (other than the carrier)

RETURN CONDITIONS

• To take advantage of the unconditional return policy for items, the customer must contact us at the following email: info@babyco.ge; the company's hotline 577 30 56 76, or the Carter's Georgia Facebook page chat.

• In case of refusal of the contract, the customer is obligated to:

• Return the goods to the merchant or a third party designated by the merchant immediately after sending the notification of refusal of the contract, but no later than 7 calendar days.
• Bear the direct costs associated with the return of the goods.

• In the event that the characteristics of the item do not match the information specified on the website, the item has an original defect, or the item is damaged as a result of transportation, the merchant will ensure the return of the product at its own expense.

• The customer is obligated to return the item in full together with all accompanying documents.

• The merchant is obligated to refund the amount paid by the customer within 14 calendar days of receiving the return notification. The merchant has the right to refuse to refund the amount until the goods are returned or the merchant receives a document from the customer confirming the shipment of the goods, whichever occurs first.

• The refund will be made through the same means of payment that the customer used, unless the customer agrees to use a different payment method.

• The customer's refusal of a distance contract automatically results in withdrawal from the related contract and restoration of the original state.

• As a result of refusal of the contract, the obligations imposed on the parties by the distance contract are cancelled, and what the parties received by performing it is returned to them.

EXCEPTIONS TO UNCONDITIONAL REFUSAL WITHOUT ANY REASON

• The customer was provided with hermetically sealed goods, the hermetic seal was broken after delivery, and the goods cannot be returned due to health or hygiene standards.

• The customer does not have the right to refuse goods or services whose price does not exceed 30 lari.

FORCE MAJEURE

• Neither party shall be held responsible for the complete or partial failure to perform the obligations incurred if the failure is caused by natural and technological disasters, fire, military operations, government decisions, and these events began or developed after the purchase of the order.

• If any of the listed circumstances directly affects the performance period defined by these consumer rules and conditions for the obligations incurred by the party, this period shall be extended for the duration of the force majeure circumstances.

• The party confronted with a force majeure circumstance is obligated to inform the other party of such circumstances, their possible duration, and termination.

• The facts reflected in the notification must be confirmed by the appropriate regional authority: trade, industrial, or other competent body.

• Failure to notify or delayed notification deprives the party of the right to use the aforementioned force majeure events as a basis for exemption from liability.

End of Terms and Conditions